Intake and Consent
Digital intake forms, allergy history, and consent forms sent and completed before the patient joins the video call. Brooke handles this.
How Telehealth Works
The Telehealth Visit Has Four Layers. Brooke Covers Three of Them.
A telemedicine appointment is not just a video call. It has a before, a during, and an after. The video visit itself requires a separate tool. Everything else belongs in the EHR.
Video Visit
The video visit happens in the tool the practice uses — Zoom, Doxy.me, or any HIPAA-compliant video platform. Brooke is not the video tool.
Documentation
Treatment records, clinical notes, GFE documentation, and prescription orders are recorded in Brooke during and after the call. Brooke handles this.
Checkout
Payment is collected through Brooke at the close of the visit. Card on file, tap-to-pay, or split payment. The chart closes when the card runs. Brooke handles this.
Three of the four telehealth visit layers run on Brooke. The video call itself is handled by the video platform of the practice's choice.
Before the Visit
What Happens Before the Telehealth Call Shapes the Entire Visit
A telehealth visit without pre-visit intake creates a slower, less clinical appointment. The provider spends the first ten minutes of the call gathering information that should have been collected the night before. Brooke sends intake forms automatically when an appointment is booked, so every
telehealth patient arrives with a complete medical history and signed consent already in the chart.
Pre-Visit Intake Forms
Intake forms, consent forms, and allergy history are sent automatically when a patient books a telehealth appointment. The patient completes them before the call. The provider opens the visit with a complete chart, not a blank screen and a list of questions to ask.
Telehealth Appointment Scheduling
Online booking lets patients schedule telehealth visits 24/7 without calling. Provider-specific calendars manage availability for telehealth and in-person appointments in the same system. Automated reminders reduce no-shows for video visits, which run higher than in-person without them.
GFE Documentation for Telehealth Prescribing
Cash-pay telehealth practices that prescribe GLP-1 medications, hormone therapy, or other clinical treatments need GFE documentation completed before prescribing. Brooke builds GFE templates and state-specific compliance workflows into the chart so every telehealth prescription has the compliance record behind it.
During and After the Visit
Documentation and Checkout After the Telehealth Call
The telehealth call ends. The provider has clinical notes, a treatment plan, and a prescription or protocol to document. Checkout happens the same way it does in clinic — the record is created, the payment runs, and the chart closes. Brooke handles this the same way whether the patient was in the room or on a screen.
Telehealth Visit Documentation
Clinical notes, treatment plans, medication orders, and patient response documentation created after the video call are recorded in the Brooke Treatment Record. The telehealth chart is
structured identically to an in-person visit record — auditable, complete, and stored in the patient's chart alongside all prior visits.
Medication and Supply Tracking
Telehealth practices that ship or dispense medications — GLP-1 medications, hormone therapy, IV supplements, or nutraceuticals — track product inventory in Brooke. Lot number capture for dispensed medications is part of the treatment record, not a separate log.
Telehealth Visit Checkout
Telehealth patients check out through Brooke the same way in-person patients do — card on file, tap-to-pay via phone, or split payment. The telehealth visit charge is collected, the chart is closed, and the revenue hits the account the same day. No invoicing delay, no manual billing step.
Works on Any Device
A telehealth provider who sees patients from a home office, a clinic suite, or a laptop on the road accesses the same Brooke platform on any device with the same login. iPad, desktop, and mobile are all supported without a separate application or a reduced mobile feature set.
Telehealth Practice Types
Cash-Pay Telehealth Practices Brooke Supports
GLP-1 and Weight Loss Telehealth
Cash-pay GLP-1 prescribing practices that conduct initial assessments and follow-up check-ins by video need pre-visit intake, GFE compliance documentation, treatment records for each visit, and checkout for recurring monthly services.
Hormone Therapy Telehealth
Hormone optimization and TRT practices that conduct consultations, prescribe protocols, and manage recurring patient check-ins via telehealth use intake, GFE documentation, treatment records, and point-of-care checkout for each visit.
Functional Medicine Telehealth
Functional medicine practitioners who work with patients remotely on nutrition, supplementation, and lifestyle protocols need pre-visit intake, clinical documentation per session, and checkout for direct-pay consultations.
Mental Health and Ketamine Telehealth
Cash-pay mental health practitioners who conduct initial consultations, screening visits, or follow-up sessions by video before or after in-person procedures use Brooke's intake, documentation, and checkout for the telehealth component of their practice.
Wellness and Longevity Telehealth
Wellness providers who consult with patients remotely on peptide therapy, cognitive health, or longevity protocols use pre-visit intake, treatment documentation, and checkout for each telehealth engagement.
Multi-State Cash-Pay Telehealth Practices
Cash-pay telehealth providers licensed in multiple states use Brooke's scheduling, intake, and documentation across all patient states in one platform. Brooke does not add per-state fees or require separate systems for different markets.
Feature Coverage
What Brooke Handles in a Cash-Pay Telehealth Practice
| Telehealth Workflow Step | Brooke EMR Coverage |
|---|---|
| Pre-visit patient intake forms | Sent automatically when appointment is booked |
| Consent forms for telehealth services | Digital consent completed before the visit |
| GFE documentation for telehealth prescribing | Built-in templates, state-specific workflows, tamper-proof audit trail |
| Telehealth appointment scheduling | Online booking, provider calendars, automated reminders |
| Clinical notes and treatment records | Full treatment record per telehealth visit |
| Medication lot capture for dispensed products | Built into every treatment record |
| Inventory for dispensed medications | Auto-tracked with low-stock alerts |
| Checkout and payment collection | Card on file, tap-to-pay, split payments, same-day deposits |
| Reporting and revenue analytics | Revenue per provider, per visit type, rebooking rate, average spend |
Compliance
GFE and Telehealth Prescribing Compliance
Cash-pay telehealth practices that prescribe medications or clinical treatments face the same compliance requirements as in-person clinics. A GFE must be documented before prescribing. Consent must be obtained before treatment begins. The documentation must be stored in a format that is auditable and retrievable.
GFE Documentation for Telehealth-Based Prescribing
Brooke builds GFE templates and state-specific compliance workflows into the chart for telehealth prescribing practices. A cash-pay GLP-1 prescriber, hormone therapy provider, or functional medicine practitioner completing a telehealth consultation documents the GFE inside Brooke before issuing any treatment plan. The audit trail is automatic, tamper-proof, and attached to the patient's chart.
Multi-State Telehealth Compliance
Cash-pay telehealth practices serving patients in multiple states need compliance documentation that reflects the applicable state requirements for each patient. Brooke's state-specific workflow options in GFE documentation apply to multi-state telehealth operations. The same platform supports multiple state contexts without requiring separate systems for different markets.
Analytics
Reporting for Cash-Pay Telehealth Practices
A cash-pay telehealth practice needs the same core business numbers as any other cash-pay clinic. Brooke reports them automatically after every checkout.
Revenue Per Provider
Which telehealth providers are generating the most revenue. For a multi-provider telehealth practice, this tells the practice owner which providers are performing and which have available capacity.
Rebooking Rate
What percentage of telehealth patients schedule a return visit. For a GLP-1 or hormone therapy practice where recurring check-ins are the core business model, the rebooking rate tells the practice how many patients are staying on their protocol.
Revenue Per Visit Type
Which telehealth service lines generate the most revenue per visit. A telehealth practice with limited provider hours concentrates on the highest-returning service types. This report shows which those are without a manual pull.
Average Spend Per Visit
How much the average patient spends per telehealth appointment. A telehealth practice looking to grow revenue without adding appointment slots tracks and moves this number. Brooke reports it live after every checkout on any device.
Pricing
Brooke EMR — Full Access$99 Per Month for Any Cash-Pay Telehealth Practice
A solo telehealth provider and a ten-provider telehealth group pay the same $99 per location. No per-provider fees, no appointment caps, and no separate pricing for telehealth versus in-person visits.
$99/month
+ integrated payments · Works on every device · Unlimited providers
- Unlimited providers and staff accounts
- Pre-visit digital intake and consent forms
- GFE documentation and compliance workflows
- Scheduling, online booking, automated reminders
- Treatment records and clinical documentation
- Inventory management with lot-level tracking
- Checkout and payments — card on file, split payments
- Works on iPad, desktop, and mobile
The EHR layer for a cash-pay telehealth practice
Everything around the video visit in one platform. The video call happens where you choose. Brooke handles intake, compliance, documentation, and checkout.
No setup fee. No credit card required to start.
From the Clinics
What Clinics Say After They Switch
“
We switched from Aesthetic Record and never looked back. My injectors actually enjoy using it. Setup took one afternoon.
“
The GFE documentation alone was worth switching. Everything is compliant, auditable, and takes half the time it used to.
“
$99 flat. Unlimited providers. Everything works. I don't know why anyone pays $400 a month for the same features wrapped in a terrible UI.
FAQ
Common Questions About EMR for Telemedicine
What is the best EMR for a cash-pay telemedicine practice in 2026?
For cash-pay telehealth practices, the best EMR is one that handles the intake, compliance documentation, clinical records, and checkout that surrounds the video visit. Brooke provides automated pre-visit intake forms, GFE documentation for telehealth prescribing, visit-by-visit treatment records, inventory tracking, and point-of-care checkout at $99 a month flat with no per-provider fees and no appointment caps. Video visits happen in the tool the practice uses. Brooke handles everything else.
Does Brooke have built-in video for telehealth visits?
Brooke does not include a built-in video calling tool. Telehealth video visits happen in HIPAA-compliant video platforms such as Zoom for Healthcare, Doxy.me, or others. Brooke handles the intake, documentation, and checkout for the visit. This approach lets practices use the video tool they already have and trust while running all clinical and billing workflows in Brooke.
Can Brooke handle GFE documentation for telehealth prescribing?
Yes. Brooke builds GFE templates, state-specific compliance workflows, and tamper-proof audit trails into the chart. Cash-pay telehealth practices prescribing GLP-1 medications, hormone therapy, or other clinical treatments can document GFE compliance inside Brooke before every telehealth prescription.
Does Brooke send intake forms before a telehealth appointment?
Yes. Brooke sends digital intake forms, consent forms, and allergy history to patients automatically when an appointment is booked. Telehealth patients complete everything before the video call, so the provider opens the visit with a complete chart.
Can Brooke track medications dispensed through a telehealth practice?
Yes. Telehealth practices that ship or dispense medications track inventory in Brooke automatically. Lot number capture for dispensed medications is part of the treatment record, not a separate log. Low-stock alerts trigger before the practice runs out.
How does checkout work for a telehealth visit in Brooke?
Telehealth patients check out through Brooke at the close of the visit. Card on file charges automatically when the chart is closed. Tap-to-pay and split payment options are also available. Revenue hits the account the same day without an invoicing step or a billing delay.
Does Brooke work on the devices a telehealth provider uses?
Yes. Brooke works on iPad, desktop, and mobile with the same login. A telehealth provider who sees patients from a home office, a clinic, or on the road accesses the full platform from any device without a separate app or a reduced feature set.
What cash-pay telehealth service lines does Brooke support?
Brooke supports cash-pay telehealth practices in GLP-1 and weight loss, hormone therapy, functional medicine, mental health consultation, ketamine follow-up care, wellness and longevity, and other direct-pay virtual care models. Any cash-pay telehealth practice that collects payment directly and does not submit insurance claims can run on Brooke.
Does Brooke charge differently for telehealth visits versus in-person visits?
No. Brooke charges $99 a month per location regardless of visit type. Telehealth appointments and in-person appointments are both scheduled, documented, and checked out through the same platform at the same flat price.
Can a telehealth practice that also sees in-person patients use Brooke?
Yes. Practices that combine telehealth and in-person visits run both through the same Brooke platform. The schedule accommodates both appointment types. Intake, documentation, and checkout work the same way for telehealth and in-person visits in the same patient chart.
How much does Brooke cost for a telemedicine practice?
$99 a month per location. Unlimited providers and staff included. No per-provider fees, no separate telehealth module pricing, no appointment caps, and no contracts.
Can a telehealth practice use Brooke alongside an in-person clinic on the same account?
Yes. A practice that combines telehealth consultations with in-person clinical visits runs both through the same Brooke platform. Telehealth appointments and in-person appointments share the same schedule, the same patient records, and the same checkout system. One login and one monthly bill cover the full hybrid operation.
Does Brooke handle recurring telehealth visits for ongoing care programs?
Yes. A GLP-1 patient on a monthly check-in program, a hormone therapy patient on a quarterly follow-up cycle, or a functional medicine patient on a six-month protocol all have recurring appointments scheduled, documented, and checked out through Brooke. Card on file automates the payment collection at each recurring visit.
See Brooke Running in a Cash-Pay Telehealth Practice
The best EMR for telemedicine handles everything around the video visit. Book a 15-minute demo or start your free trial today.